Investor FAQs

How do I change the management of my other properties to Guardian?

This is the easy part! You can just fill out the form on our Join Us page & we will guide you through the process. If your property is currently managed by another agency we will even contact them for you. We may need you to fill out a form to send to your current agent so that they have notice in writing from you authorising the change.

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Can Guardian manage my properties in different states?

We would be delighted to. Guardian Property is now operating in Queensland, New South Wales and Victoria. If you have properties in any of these States, we would be happy to discuss managing these for you.

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Is an agent’s location important to their ability to manage my property

The internet has made finding a rental property much easier for tenants. Very rarely will a prospective tenant walk in to local agencies when looking for a rental property. Why would they when they can easily search for rental properties from the comfort of their own home in only a few minutes? The large majority of tenant enquiry comes from our internet advertising. This means we are able to comfortably manage properties over a much larger area.

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I have building insurance. Why should I get Landlord Insurance?

Your building insurance will not cover you in the unfortunate event that your tenant defaults with their rent or causes any damage to your property. While it is not a legal requirement that you take out a Landlord Insurance Policy, we strongly recommend that you do so as soon as possible. If you are not sure how to do this or don’t have the time, simply send your Property Manager a written request and we will do all the paperwork for you!

It is also important that you investigate the details of what your chosen insurer covers in their policy and what the charges are in the even of a claim. We strongly recommend against just choosing the cheapest policy. This can then mean that a claim will not be cost effective due to high excess charges. Guardian can recommend some companies we work with who have reasonable costs and fast, simple claim processes.

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Do I have a say in who will rent my property?

Of course! Guardian will process all tenancy applications which are submitted and can make a recommendation to you, but you as the owner will have the final say in who is approved to rent your Property.

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How do you search for tenants?

When a tenant emails or calls our office looking for a rental property, we will arrange a time that is suitable for this person to inspect the property and one of our experienced Property Managers will attend the appointment to personally show the prospective tenant the property. We do this to avoid many potential issues, such as theft, damage, or key cutting. While it is unlikely that any of these would occur, we prefer to put in a little extra time and effort to prevent any avoidable issues arising. Under no circumstance will we hand the keys to your property to a prospective tenant to view the property.

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Is there a fee for having Guardian pay my council, water and/or strata rates?

No. Guardian Property will gladly pay your rates from rent received, provided that you as the owner have arranged for these to be mailed to Guardian Property directly. We cannot arrange for the issue address to be changed to our address as we are not authorised on your account.

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What will happen if my tenant falls behind with the rent?

Our team monitors rent arrears daily. While we offer many quick and easy payment options, unfortunately we cannot force a tenant to pay rent at a certain time. If, however, the rent is not paid by the due date, we do everything we can legally do to prompt immediate payment. We will make phone calls, send text messages and send emails to the tenant until we receive a response. In the unfortunate event that this does not prompt the tenant to pay the outstanding rent, they will be issued with the appropriate legal notice. Your personal Property Manager will keep you updated throughout this process and will discuss all options you may have along the way.

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How can I be sure that my property is being kept in a good condition?

Routine inspections are carried out at various frequencies depending upon state legislation. Once the inspection has been conducted, you will be emailed a copy of the condition report. If you wish to attend an inspection with your Property Manager, simply let us know and we will notify you when the next inspection is due, and arrange a suitable time on or around this date.

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How can I recover money if my tenant leaves without paying all their rent or causes damage to my property which I have to pay for?

We strongly recommend that you take out a Landlord Insurance Policy upon approving a tenant to take possession of your rental property to cover you in the unfortunate event that your tenant defaults or causes damages which are not repaired.

Regardless of whether you have a Landlord Insurance Policy or not, we will contact the tenant in every way possible to chase this up, then lodge an application to the state Tribunal and list the tenant on a default database for non-payment if applicable.
As every case is different, we would contact you in this situation to discuss all options and possible outcomes.

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How often will I be paid?

Payments are processed at mid-month and at the end of each month. You can choose whether you receive a payment once or twice per month. A lot of our tenants pay their rent monthly, so in this case there will only ever be one payment to process each month.

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Do I have to pay for repairs if something is damaged?

If a tenant or a person visiting the tenant is responsible for damaging the property or anything in or on the property, the tenant is responsible for the cost of repairs. If, however, there is a fault with any goods supplied by the owner to the tenant, including the structure of the property and appliances, it is the owners responsibility to arrange repairs as soon as they are noted and cover all costs involved.

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I have an issue and I am not happy with the outcome. Can I make a complaint?

Guardian Property & Asset Management Australia wide endeavours to provide our clients and the communities in which we serve with outstanding service. If for any reason you feel we have not lived up to our ambitions and you need to raise a complaint, please click the following link & follow this process – Complaint Resolution Process

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Due Diligence Checklist – for Home and Residential property buyers

As required in Victoria, please follow this link to find the Consumer Affairs due diligence checklist for residential property buyers – Due diligence checklist

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