Tenant FAQs

What will happen if my rent is late

If you know that your rent payment is going to be late for any reason, it is in your best interest to advise your Property Manager as soon as you become aware of this. If your Property Manager knows why your rent will be slightly late and when it is expected, they can let the owner know and it may not be a major issue. If this becomes a common occurrence or your rent falls severely behind, you may be issued with a Breach Notice. This may lead to early termination of your Lease Agreement and eviction, plus listing on a tenancy default database.

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Do I need to ask permission for someone to move in with me if they do not want to be on the lease?

Yes. You must always notify your Property Manager if you wish to have another person reside at the property. This person must complete a tenancy application form and be approved by the owner prior to moving in, regardless of whether their name will be included in the lease agreement or not.

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I am living in a brand new house. Why are repairs taking so long?

If you are living in a new or near new home, a lot of the appliances and fixtures are under warranty, meaning waiting for the builder or their nominated company to attend the issue. This is where keeping in regular contact with your Property Manager can ensure that follow up is done and the issue is fixed as soon as possible.

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How do I get repairs and maintenance done?

Repairs and maintenance is by law required to be reported through to your Property Manager for attention in a timely manner. For all repairs please complete a maintenance form via this site or email your Property Manager. If you have not had an update on action taken within a reasonable time frame, please let us know so we can follow up the tradespeople.

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What is considered an urgent repair?

An urgent repair might be: flooding or serious flood damage, gas leak, dangerous electrical fault, serious storm or fire damage, burst water service or serious water service leak, serious roof leak, fault or damage which makes the premises unsafe or insecure, failure or breakdown of gas, electricity or water supply to the premises, failure or breakdown of hot water service, stove, oven, heater or air conditioner leaving no alternative.

Your copy of the Guide to Renting in your state has further details on urgent repairs and your rights.

You must allow your Property Manager reasonable time to repair any of these issues and the request must be in writing even if you have called first.

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What should I do if I get locked out or lose the keys to the property?

It is your responsibility as a tenant to make sure that your keys are kept in a safe place. If you contact your property manager during business hours, the office set of keys may be available to be loaned out. If you lose your keys, you can call a locksmith at your own expense. If the locksmith changes the locks/keys, you must notify your Property Manager immediately and supply a copy of all new keys to Guardian within 24 hours of them being changed.

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Can I get a pet?

If you have not been approved to have a pet reside at the rented property, you must submit a written request to your Property Manager. Only once you receive written approval and sign a Pet Agreement can you have a pet in or on the property at any time. Any damages caused to the property (including gardens) by an animal will be your responsibility to repair.

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What should I do with mail addressed to someone else?

It is a federal offence to open any mail which is not addressed to you. If you receive mail that is addressed to another person, either ‘Return to Sender’ or forward this on to Guardian Property.

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Should I get contents insurance?

It is not a legal requirement for a tenant to take out Contents Insurance, however we do strongly recommend that you consider this sooner rather than later. An owners insurance does not cover damage or loss of any of your personal belongings.

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Can I paint the walls different colours and hang picture hooks?

Before making ANY changes to the appearance of the property, you must gain written approval from your property manager on behalf of the owner. This will require you to submit a written request to your Property Manager. The written approval may require you to return the property to its original condition upon vacating.

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How can I apply for a property?

Call or email our team and we will arrange a suitable time with you for an inspection of one or more of our available properties you might be interested in. At this point, we can provide you with a tenancy application form. (Or you can print one off our website). Complete the application form and submit it to our team to be processed.

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My 18 year old child lives with me. Does their name need to be on the lease?

All persons who intend to reside in a rental property must first complete an application form and be approved by the owner. If the owner approves the application to exclude certain persons from signing the lease, they do not have to sign a lease agreement.

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Can I apply for more than one property?

Yes. If you have inspected more than one property that you are interested in, but are concerned that one or more may be leased by another applicant sooner, you may list several properties on your application form and number them in order of preference. If another application is approved for your first preference, we will present your application to the owner of your second preference and so on.

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How long does it take for my application to be processed?

An average response time for an application to be processed is 48 hours after the completed form is received.

It is important for you to complete the application form in full. All checks will be completed as soon as possible and your application presented to the owner for approval once they are complete. Delays may occur if we are waiting for information to complete your application.

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What happens when my fixed term lease expires?

If the owner is happy for you to sign another lease agreement, you will receive a lease renewal offer in the mail before your lease is due to expire. If you do not receive a lease renewal agreement and wish to sign a longer term lease and remain in the property, contact your Property Manager to negotiate a new fixed term lease.

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I have an issue and am not happy with the outcome. Can I make a complaint?

Guardian Property & Asset Management Australia wide endeavours to provide our clients and the communities in which we serve with outstanding service. If for any reason you feel we have not lived up to our ambitions and you need to raise a complaint, please click the following link & follow this process – Complaint Resolution Process

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